I’ve come here twice and both times I had a fun time. Why I’m giving a thumbs down is because of a few issues.
1. You most definitely need to play with someone who has gone before to get the most out of your experience. Having them function as someone who can guide you along in each room is very helpful. Otherwise you could spend 30minutes on one room when there are multiple to see (some of which are pretty cool)
2. Sometimes the games break down. While this is bound to happen on occasion, they aren’t the best at communicating that to you right away. You could play a broken room 3 times before they tell you that the room is broken.
3. The staff is very rude and difficult to communicate with. Now don’t get me wrong there are employees who are very nice and very obviously want to help but, more often than not, when asking for help they’ll tell you very vague hints or just tell you to try again. Which at first makes sense until you go back and they give you the exact same advice. They try to make you feel stupid.
For example, once my group had an error occur in one of the rooms where we won but couldn’t progress (a green light shows up above the door signaling you won with victory music. It’s very hard to not realize you won). Since we couldn’t progress we had to exit through the the losing door. We approached a staff member and told them the room booted us. They immediately responded with, “well did you say the green light” we said, “yes” to which they told us, “when the green light shows up it means we won and if the door is locked then we didn’t win and obviously didn’t see the green light.” No big deal we could try again. After it did this a second time we approached another staff member who told us basically the same thing. That we were wrong and their room was right. It is a chore to try and get help at Bam Kazam.
Overall, Bam Kazam is a unique concept and you can definitely have fun but the staff aren’t very friendly and sometimes belittle you which is not fun at all. If you do end up coming here do so on a weekday when you don’t have to wait in such long lines. And bring a friend who has played before. They’ll treat you much nicer than any of the staff I encountered while there.
Certain games would break down and you would unfortunately learn this the hard way by playing and being booted from the room with zero explanation.