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D3ATHVALLY
10 escape rooms
For the most part, we enjoyed the room. However, one of the puzzles was broken which caused us to lose almost 20min. They knew this puzzle was broken before hand too and no effort was made to inform us or help us. If not for this, I would’ve throughly enjoyed the room
EncryptedWR (Owner)
Hi D3ATHVALLY, Thank you for taking the time to share your honest experience. We are happy to hear that you enjoyed most of the room; however, we are truly sorry for the frustration caused by the broken puzzle. You’re absolutely right that our staff should have communicated to you about the issue before your game began, and we take full responsibility for that miscommunication. We would like to offer you a full refund for your experience. We would also love to hear more about this experience, so we can take your feedback to our team to correct these issues if you are willing. Please reach out to us at [email protected] so that we can offer you your full refund as soon as possible. Thank you again for the feedback—reviews like yours help us improve and deliver a better experience for our future guests! - Kylie Frain (General Manager)
Oct 27, 2025







