Heist HavocHeist Havoc
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Heist Havoc

Very positive (34 ratings)

  • Escape room
  • IRL

Mark as done to rate

The Redacted Agency will task the recruits with a heist to recover a massive diamond on display at the most notorious master thief’s highly secured lair. As recruits, we will provide you with all the various heisting gadgets required to infiltrate and deactivate any security layers throughout the room.

  • 2-8
  • 90 mins
  • Hard
  • Not scary

Ratings

All ratings (34)

Very positive

Gameplay
Very positive
Atmosphere
Very positive
Customer service
Very positive

Reviews

j

jlmorty

7 escape rooms

My wife and I found "Heist Havoc" after doing some searching and I’m so glad that we did! Redacted Escape Rooms is an independent escape room company that just opened in October, and they've absolutely nailed it with their first room. We were super impressed. Without giving anything away, the finale was the coolest thing. It felt like we were in a high-production movie.

Gameplay

Fun and flowed well!

Atmosphere

The room(s) itself is exceptionally well-designed. The multi-room layout keeps things interesting, and they use some innovative technology/puzzles. I loved that we started with a briefcase containing tools that made us feel like real heist professionals from the start. Atmosphere was immersive with excellent design and effects. Without giving anything away, the finale was the coolest thing. It felt like we were in a high-production movie.

Customer service

Nick, the game master and one of the owners, was fantastic. He was proactive and helped with time management, monitoring our progress and letting us know periodically that we were on track with time based on our progress. He gave just the right amount of help with clues when we asked. Didn’t give anything away.

Particularly interesting or different

Yes

Story
Difficulty

Hard

My wife and I have done about 5 to 10 escape rooms before, and we were able to escape in 80 minutes with a few clues.

Game tech

High tech

Great use of technology!

Ideal number of players

3

We escaped just fine with two players, but I a few more would be helpful

Scary

Not scary

Minimum age

11

I would definitely feel comfortable bringing my nine-year-olds here, though I would probably wait a couple more years before they would really be able to participate.

Was anything broken?

No

Live actors

No

Physically active

Somewhat

We were definitely moving around. I would say about what you would expect in an escape room. Nothing that made us break a sweat, but also.

Accessibility

There's a section with some ducking and crawling that adds to the experience, though the rest of the space is open and easy to navigate. Also, one part that requires stepping over sensors. So the room is playable by someone with a mobility disability, as long as there is someone else in the room with them.

Easy to find location

Yes

The location was easy to find on Google Maps and had plenty of parking. We drove 30 minutes to get there and it was absolutely worth the trip.

Parking

Easy

Plenty of parking

Jan 28, 2026 | Experienced Jan 26, 2026

G

GoneGaming

6 escape rooms

Their puzzle design is top notch! Great use of props, room decor, and deduction. My only complaint is that it wasn’t even longer. Recommend maybe 6 puzzlers, or up to 8 aimless friends

Gameplay
Atmosphere

Great heist design. They even equip you with awesome heisting gadgets for puzzling

Live actors

Yes

Highly recommend the secret puzzle for a four legged surprise

Jan 25, 2026 | Experienced Jan 24, 2026
@Falapawa
Falapawa

86 escape rooms

Go here!!! This was a top tier escape room. Having done well over 100 this is in my top ten! From the workers to the set to the easter eggs it was just an amazing experience. Go!

Jan 25, 2026 | Experienced Jan 24, 2026
@Panda
Panda

571 escape rooms

This might just be the best heist room I’ve ever done, and I’ve done over 400 escape rooms total at this point! Simply masterful. When I was given a briefcase full of spy gadgets prior to even entering the room, I just knew this room was gonna be on a whole another level. Figuring out where to use the gadgets made us feel both smart and cool. The tasks are authentic and the wow moments are peppered in jaw dropping ways. The technology is insane, and it makes every objective feel so real. It’s basically a spy movie video game come to life. And the puzzles are no joke. They’re very clever and not dumbed down, so use those premium 90 minutes well. Our team of 2 got out with 15 minutes to spare, and we loved every single minute! At one point, we literally even said, “This feels like a REAL museum heist!” And this is the company’s first room! I look forward to every room here going forward. Redacted has already stolen my heart, and it deserves yours!

Gameplay
Atmosphere
Customer service
Particularly interesting or different

Yes

Story
Difficulty

Hard

Game tech

High tech

Very high tech

Scary

Not scary

Was anything broken?

No

Live actors

No

Physically active

Very

Crawl tunnel with hard surface for at least one, and another physical activity

Accessibility

See above, also color puzzles

Easy to find location

Yes

Parking

Easy

Jan 24, 2026 | Experienced Jan 24, 2026

D

DVines7723

1 escape room

My husband and I are escape room lovers through and through—honestly, we’re escape room junkies. 😄 We’ve played escape rooms all over the world and we’ve done nearly every local room around us… and I can confidently say this one ranks among the top experiences we’ve ever had. From the moment we walked in, we were stunned. Not “oh this is cute”… I mean jaw-on-the-floor stunned. The set design was next level—cinematic, immersive, and so beautifully crafted that it didn’t feel like an escape room… it felt like we stepped into an entirely different world. The atmosphere, the details, the aesthetics, the storyline—everything was so intentional and elevated. We literally kept pausing mid-game just to look around and take it all in because it was THAT impressive. And the puzzles?? Whew. Genius. Thoughtfully built, creative, and incredibly well put together. You can tell this wasn’t thrown together with a few locks and clues—this was masterfully engineered, advanced in the best way, and designed with real care and skill. The flow of the mission was so smooth and exciting that the entire experience felt like a high-end production… like we were living inside a movie. The staff truly sealed the deal too. They were welcoming, professional, and so friendly that we instantly felt comfortable—like we were longtime customers instead of first-timers. And what really stood out to me is that we were the last game of the night, but you would’ve never known it. They still had big smiles, great energy, and made the whole experience feel special from beginning to end. That kind of hospitality matters, and they absolutely delivered. Also… I loved that it had the perfect amount of physical movement. It wasn’t exhausting, but it wasn’t just standing around either. It kept the adrenaline going, added to the thrill, and made it feel interactive and real. I personally didn’t break a sweat, but my husband definitely did a little 😂—and honestly that’s part of the fun. The setup of this company is like no other! Redacted created a new formula for escape rooms that put them in a league of their own!!! And lastly the amount of time allotted is PERFECT!!!!!!! If you love escape rooms—if you’re the type who’s played a lot and you think you’ve “seen it all”—PLEASE come here. This isn’t just one of the best rooms locally… it’s one of the best we’ve experienced anywhere. 10/10. Elite. Unforgettable. A MUST-DO.

  • store/u/6912ff01-459b-4d10-b3bc-d63692f058d1_75.jpg
Gameplay

Oh my goodness!!!!! My husband and I are escape room lovers, nerds, junkies, whatever word you want to put there!! We have visited nearly every local escape room and this by FAR was one of the best ones!!!! The setup, gameplay, mission, aesthetics, etc were mind blowing. We kept pausing to marvel at its wonder!!!

Atmosphere

The setup, puzzles, designs, everything were beyond impressive! Our mouths hit the floor. We were blown away by the setup! Very advanced, masterful and carefully put together!!!

Customer service

The team was amazing and welcoming. Very friendly and made us feel like we were long time customers! Our game was the last one of the night and they still had smiles on their faces and great energy!

Physically active

Somewhat

It was the perfect amount of physical activity!!!! I don’t break a sweat (my husband did a little), but out was going a little from the thrill and movement needed!

Jan 17, 2026 | Experienced Jan 9, 2026

k

kaltmann

55 escape rooms

I loved EVERYTHING about this game. You start with tools that will be useful in a Heist. That's such a simple idea, but so very immersive. It had fantastic attention to detail. The sets were so well done. There were straightforward puzzles, and others that required like 3 layers of work to solve. I'm so glad we discovered this new gem. Most of the best rooms (out of 87) I've done are in Orlando, where former Disney and Universal employees create rooms with theme park attention to detail. This room joins them. They have a customer for life as long as they continue to make new rooms. I just need to get a few more rooms under my belt before I could nominate and vote for them in TERPECA.

Gameplay

It was novel, and extremely fun. There were unique puzzles.

Atmosphere
Customer service

The owners were kind and fun. They shared about their passion. They have an adorable dog.

Particularly interesting or different

Yes

You started the room with a suitcase of tools to use. Such an easy, great idea.

Story
Difficulty

Medium

Game tech

High tech

Ideal number of players

4

Scary

Not scary

Was anything broken?

No

Live actors

No

Physically active

Somewhat

Easy to find location

Yes

Parking

Easy

Dec 31, 2025 | Experienced Dec 30, 2025

a

ajtw19

32 escape rooms

Highly recommend. You can see how much of a passion project the room is. For their first room they knocked it out of the park.

Gameplay

Props given at the beginning are very fitting to the room. They make the gameplay fit in with the atmosphere.

Atmosphere

Great design. The room flows pretty well and includes new puzzles I haven’t seen yet.

Customer service

The game master treated us amazing. If you are a fan of dogs, there is a very cute dog waiting to greet you if interested. The owners talked us through it after. Great experience.

Game tech

High tech

No padlocks. Technology was very fitting in its use. Mixture of physical props and technology was very fun.

Dec 30, 2025

p

popejubs

29 escape rooms

One of the best! Great variety of puzzles...and gadgets! Numerous moments of living out my childhood super spy dreams. Looking forward to the next from Redacted.

Gameplay
Atmosphere
Customer service
Particularly interesting or different

Yes

Dec 30, 2025

d

djwaldkirch

202 escape rooms

Fantastic room, easily one of the best in Milwaukee - the puzzles in particular. Everything worked and flowed perfectly, with a few delightful moments. Extremely fun time, great service, highly recommended!

Dec 30, 2025

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