Thank you for your honest feedback—we truly appreciate it.
We do sometimes offer small incentives for leaving any review, whether positive or not, simply to encourage guests to share their experiences. We’re sorry if that came across as misleading—that’s never our intention.
We also regret that the room didn’t meet your expectations. While some puzzles include traditional logic elements, we aim to balance them with immersive, hands-on interactions. We’re looking into the issue you mentioned about the broken element to ensure it’s addressed.
Your input helps us improve, and we hope you’ll consider giving one of our more immersive rooms a try in the future.