Once Upon a TimeOnce Upon a TimeOnce Upon a TimeOnce Upon a TimeOnce Upon a Time
1/5

Once Upon a Time

Very positive (284 ratings)

  • Escape room
  • IRL

Mark as done to rate

Three magical items of immense power have been stolen and hidden in a castle. In the right hands, they can bring prosperity to the realm. But in the wrong hands, destruction and despair are certain to come. Make your way through the enchanted forest, search the castle, and retrieve the items before the story comes to an end!

  • 2-7
  • 60 mins
  • Medium
  • Not scary

Ratings

All ratings (284)

Very positive

Gameplay
Very positive
Atmosphere
Very positive
Customer service
Very positive

Reviews

@cmedina
cmedina

4 escape rooms

If you have kids, I think this would be a great first room to bring them to. It might be a bit difficult for them with the puzzles but I think the atmosphere would be a great intro to escape rooms.

Gameplay

Some non-mechanical puzzles and mobility which made the experience more enjoyable.

Atmosphere

Great atmosphere. Definitely felt like they nailed the fairytale vibe they were going for.

Customer service

Great staff and GM. Not overbearing with the hints. Helped just enough to get us over the finish line.

Particularly interesting or different

Yes

The set pieces were pretty cool and unique. They didn’t feel cheap, and the room was immersive.

Story

The experience was immersive and we felt like we were hooked with the story.

Difficulty

Medium

In hindsight the puzzles aren’t that complex. It is very easy to overthink them though.

Game tech

High tech

This one leans a bit high tech, but there’s still definitely mechanical puzzles at play to keep it a bit traditional. I think it struck a nice balance personally. Would love to see this room concept with a higher budget.

Ideal number of players

4

The room was quite spacious and there’s plenty of props to interact with. Definitely not suited for large groups.

Scary

Not scary

Dim environment, but only for the purpose of adding to the fairy tale aesthetic. No intended scariness with this room.

Minimum age

8

Adults and kids alike will enjoy this one.

Was anything broken?

No

All set pieces were working as expected!

Live actors

No

Physically active

Somewhat

Easy to find location

Yes

Jul 18, 2025 | Experienced Apr 4, 2023

D

DistortedLeaf

121 escape rooms

Super fun game! Set design was on point and combined with really fun uses of props, the feel of this room is super fun! This is a non-linear experience and most things felt intuitive. There were some aspects that didn’t link well with one another and multiple moments in which we were wondering what exactly we should be doing. Overall, a fun room that is perfect for a small group!

  • store/u/bbed2750-ce2e-4ee0-9f2b-a60a72f24ebe_75.jpg
Gameplay
Atmosphere
Customer service
Particularly interesting or different

No

Story
Difficulty

Medium

Game tech

High tech

Ideal number of players

2

Scary

Not scary

Minimum age

8

Was anything broken?

Yes

One lock not reset properly but the GM fixed it quickly

Live actors

No

Physically active

Somewhat

One person has to slide

Accessibility

One person has to slide

Easy to find location

Yes

Parking

Easy

Jun 6, 2025 | Experienced Jun 6, 2025
@jayme
jayme

196 escape rooms

Cute storybook/fairytale room. I think our team overthought a few of the puzzles but we enjoyed the effects.

Gameplay
Atmosphere
Customer service
Minimum age

10

Sep 8, 2024 | Experienced Sep 8, 2024

S

Stephaniep

40 escape rooms

I have done red door all over the US. Some are better than others. This location lacks a lot. I have done all but one of their games here and the games themselves lack originality

Gameplay
Atmosphere
Customer service
Particularly interesting or different

No

Story
Difficulty

Medium

Game tech

Mechanical

Ideal number of players

6

Scary

Not scary

Minimum age

11

Was anything broken?

No

Live actors

No

Physically active

Not at all

Easy to find location

No

Parking

Medium

Aug 22, 2024 | Experienced Jun 9, 2024
@chrissycroft
chrissycroft

148 escape rooms

Poor game mastering moved this down from a decent room to a bad room. It’s a cute but worn down set, decent tech, a few really cool moments. Unfortunately we wasted 20 minutes (not exaggerating) asking for a hint, getting hints of things we already did / no responses, only to find out we didn’t have a key item due to a previous malfunction. Instead of acknowledging the mistakes, it was a hint of “you must have missed…” with the thing that never happened. In the end a different person came to congratulate us and kept saying “you had fun right?” And did apologize once I explained the issue. Even without this part, the game was wayyy too hot, required some outside knowledge, and had at least one thing I would consider a true red herring.

Gameplay
Atmosphere
Customer service
Particularly interesting or different

No

Ideal number of players

4

Scary

Not scary

Was anything broken?

Yes

Full prop didn’t work. Made us behind and was not handled well.

Aug 3, 2024 | Experienced Aug 2, 2024

L

Laura511

46 escape rooms

Our experience was completely ruined by an incompetent game master. We needed four items to complete a puzzle early on and could only find 3 of them. We asked for a hint but the hint that was given (they do these annoying preset hints rather than having a real person talk to you) was for how to do the puzzle and not where the last hidden thing we needed was. We kept looking for it and trying to alert the person for a better hint but it took I ekid you not 10 minutes before we got the appropriate hint. Then of course we already knew how to solve it because we had been given the wrong hint already. Then we were behind in the room because of the game masters error that lasted 10 minutes so she just kept giving us hint after hint that we didn’t ask for to try to catch us up. So we didn’t even get a chance to look at the puzzles before we were being given answers. It was so frustrating and ridiculous. I’ve done tons of games but have never had trouble finishing and definitely never had this much issue with a hint system/game master before

Gameplay
Atmosphere
Customer service
Was anything broken?

No

Jul 1, 2024 | Experienced Jul 1, 2024
@Kiralue
Kiralue

70 escape rooms

This room was a lot of fun. Did this as a command event and had a group of 7 where only 2 of us had previously done an escape room. I really loved the overall atmosphere and design of the rooms with all the puzzles working as designed and being solvable with a bit of thinking. It was a good experience for newbie players while still providing a challenge for experienced players. Definitely my favorite room at Red Door San Diego and one that I would recommend for anyone who is looking to do something with a larger group as there are several puzzles you can split up between.

Gameplay

All the puzzles and gameplay flowed really well. The only puzzle we had issues with was near the end and it was simply due to the sequence being very confusing.

Atmosphere
Customer service

We came here as a group of 35+. The staff was super welcoming and attentive of our group and ensured we were all comfortably waiting in a large staff room while each escape room team went to do their room. Even after we were all done they were courteous and not pushy or rushing despite the late hour. One of the best staff experiences I've ever had, especially for having such a large group. As for the GM, ours was awesome! They were extremely patient and quickly caught onto the fact that we misidentified an item, making it so that we didn't guess it's correct usage at first. They happily gave us helpful hints and nudged us if they saw something wrong.

Particularly interesting or different

Yes

Story
Difficulty

Hard

There are a lot of puzzles spread out between several rooms and a few were quite tricky.

Game tech

Mechanical

It did have several puzzles that use lighting and sensors. This room has a fairly healthy mix of puzzles that use sensors, magnets, and lighting.

Ideal number of players

6

I can easily see this being done with a group of 4 but it is a fairly large area with several puzzles. I don't think there were many times where we had anyone standing around waiting for a puzzle.

Scary

Not scary

Minimum age

12

While there were puzzles were simple enough for younger minds, I wouldn't think this room is overall doable for kids as later puzzles can get quite difficult.

Was anything broken?

No

Live actors

No

Physically active

Somewhat

Accessibility

This experience had several large rooms and even the room where you use a small passage had a regular sized door that you could use once at least one person got in to unlock it. It definitely utilized colored lights and sounds often so I wouldn't recommend this for anyone with a hearing disability or color blindness.

Easy to find location

Yes

Parking

Easy

Jun 29, 2024 | Experienced Apr 12, 2024
@Casey
Casey

173 escape rooms

Cute room, set design was fun. Puzzled were on theme. No one particular puzzle stood out to me. But overall had a good time

Atmosphere
Particularly interesting or different

No

Difficulty

Medium

Ideal number of players

3

Scary

Not scary

Minimum age

3

Was anything broken?

No

Live actors

No

Physically active

Somewhat

Easy to find location

No

Parking

Medium

Jun 22, 2024 | Experienced Aug 13, 2023

k

kamii123

4 escape rooms

𓆜𓋘𓄁 𓊛𓇙𓋸𓌤𓌥 𓌦 𓅐𓆢 𓆣 𓀉𓆤 𓆥 𓅑𓆘 𓆙 𓅒𓄙 𓄚 𓄛 𓅓𓃺 𓃻 𓅔 𓅕 𓃕 𓃖 𓃗 𓎷 𓄁𓎸𓅖 𓅽 𓅾 𓅿𓅗 𓅘 𓇆 𓇇𓅙 𓅚 𓁵 𓁶𓂵 𓂶𓃝𓋲 𓋳𓀬 𓅛𓁃 𓂺𓅜 �𓅝𓃄 �𓄁𓅞𓂙 𓅟𓂿 𓆜𓋘𓄁 𓊛𓇙𓋸𓌤𓌥 𓌦 𓅐𓆢 𓆣 𓀉𓆤 𓆥 𓅑𓆘 𓆙 𓅒𓄙 𓄚 𓄛 𓅓𓃺 𓃻 𓅔 𓅕 𓃕 𓃖 𓃗 𓎷 𓄁𓎸𓅖 𓅽 𓅾 𓅿𓅗 𓅘 𓇆 𓇇𓅙 𓅚 𓁵 𓁶𓂵 𓂶𓃝𓋲 𓋳𓀬 𓅛𓁃 𓂺𓅜 𓂨𓅝𓃄 𓄁𓅞𓂙 𓅟𓂿

May 9, 2024
@BeatCal
BeatCal

52 escape rooms

I have mixed feelings about this room. I didn't like it, but also didn't dislike it. Morty needs a fourth rating choice for "meh..." We did not escape. We weren't even close. So take my review with a grain of salt. This was my 17th game (12W - 5L) so I still consider myself a novice. I played with two other adults with similar statistics. We have been (obsessively) playing escape rooms every day over the Christmas break and had nine wins going into this game. I consider this a hard room because several of the puzzles didn't make sense to us, we ended up asking for several hints, and still failed. We played The Gift and Fair Game at this location later today and escaped from those.

Gameplay

The set design was pretty but I didn't like some of the puzzles and disliked having to backtrack to previous rooms.

Atmosphere

The room was pretty

Customer service

The GM was nice & outgoing at the beginning but (maybe I'm reading my own disappointment into this) I felt he was frustrated with us during & after the game.

Particularly interesting or different

No

Difficulty

Hard

Some of the tasks were not intuitive to me and one required prior knowledge about something I don't know much about. The GM posted a hint on the screen when he saw us arguing about it.

Game tech

I think it was mixed. Maybe a little more mechanical.

Ideal number of players

4

This was my 17th game (12W - 5L) so I still consider myself a novice. I played with two other adults with similar statistics. We did not escape and were not even close. Maybe another brain and set of hands would have helped.

Scary

Not scary

Minimum age

10

Was anything broken?

No

I'm not sure. We were not even close to finishing but the puzzles we completed seemed to be in working order.

Live actors

No

Physically active

Somewhat

Movement between rooms is necessary, one puzzle definitely requires significant dexterity, crawling and kneeling is required.

Accessibility

hearing, vision, and color are necessary. There is one part when we had to get on the ground, but I think there is a way around it, if needed.

Easy to find location

Yes

In Fashion Valley Mall with lots of covered parking. The Green trolley has a station within walking distance of the business too.

Parking

Easy

Since we signed up for three rooms today (Once Upon A Time, The Gift, Fair Game), we brought our dog and left her in the car during the games. It was great that the mall has covered parking. There were several grassy areas for us to take her out too. And of course the food court for between games.

Dec 30, 2023 | Experienced Dec 29, 2023

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