The Ladder is an experience about climbing the corporate ladder. It has a solid storyline and accompanying set design. I've read the reviews, and it seems to me that the two main reasons that The Ladder gets dislikes/downvotes are: 1) people expected a traditional escape room, or 2) the cost of the room, especially when considering its replayability.
Both those things are accurate. But Hatch does go out of the way to try to make sure you know the Ladder is NOT a traditional escape room. It is more of a choose your own adventure experience, with a puzzle track and mini games available. Do the puzzles, solve the story's mystery subplot, and you get closer to an escape room feeling. The mini games are there, and some are distractingly fun. They allow you to earn "money" to determine whether you had a successful run at the company or not. How many puzzles you solve, how much money you make, and whether you make ethical/unethical decisions along the way determine which of the game's 9 endings you get to see.
Addressing the second part of the complaints: cost of replayability. The Ladder is designed to be played more than once. You most likely won't succeed in playing the game perfectly and achieving the highest ending on your first playthrough. The game costs about $55/player on weekdays, and $75/player on weekends. At that price, it doesn't sound great to play something and not be able to do well on that first try, and have to pay again to do it again. You could go to nearly 4 escape rooms instead with that money.
For us though, we found Groupons (that just expired, but maybe it returns) that brought the price down to $35/person for a weeknight game. Much more palatable and we ended up playing twice.
Our first time, we brought 4 people, which is the MINIMUM. I wanted to finish the puzzle track (escape room puzzles). But you need 3-4 people on puzzles to be able to solve them, especially the first time around. A couple of our players focused on games, and we ended up doing poorly. We ended up with the WORST ending of the 9 endings.
The second time, we brought the original four and added two more people. Returning also means you get access to a better character that improves your scoring as well as automatic access to the bonus 6th room. This second experience was a lot easier because the puzzles were familiar already so we mostly knew what to do, at least to start, and then had enough time to solve the end of the puzzles. We also had more people so we could focus people on specifically making money off the mini games. In the end, we just barely made enough money, but we achieved the HIGHEST ending of the 9 endings.
Started from the bottom, now we here [at the top].
Would we play The Ladder a third time? Unlikely, especially after achieving the best ending. There is some curiosity to see the other endings, but that would require 7 more playthroughs, and playing accurately to achieve each of those endings. Realistically, I would only ever return with another Groupon deal and if I have a new group that just really, really wants to go. But if I do return, there are definitely a whole set of mini games I have yet to play so I could still have a fun experience.
Gameplay wise, the puzzles are solid if not spectacular. They are definitely better than some bad escape rooms out there, but if you want a really great puzzle room, this isn't it. The games are varied. I enjoyed some more than others. Some people won't care for the games at all.
If you want a traditional escape room, go elsewhere or do Lab Rat there. Otherwise, the Ladder is a different and enjoyable experience, with the caveat that you might be unsatisfied with the frustration and shortcomings of not doing well on the first go around. If you really only want to play once, I'd suggest bringing 6-8 people. 6 is definitely a solid number, but make sure at least half of them are experienced escape room players (for the puzzles track) and that the other half might not mind doing mini games the whole way through.
Particularly interesting or different
Yes
Hard to achieve the best ending(s). But you'll get to play the whole way through no matter what (except having to unlock the bonus room)
6 if experienced, otherwise maybe 8
Had a broken mini game both times we went (doorbell sales game)
Your GM walks through the game every once in awhile to provide help if necessary. Does it in character lol
Physically active
Not at all