Thank you for having 2 adventure with us.  As this is our only one room game, we wanted to make sure everyone got to enjoy the special effects of the adventure.  I'm sorry you found 2 puzzles frustrating - this is considered our hardest room.  We were not aware of our tech being glitchy (I checked today and it's working accordingly).  Unlike our other games - some of the tech is GM controlled and we would like to ensure your game was ran correctly.  I would love to know more about your adventure - as we critique all of games off of customer feedback, to ensure a great adventure.  Please give us a call at 970-423-6556 for a quick chat or feel free to email at [email protected] 
Hope you have many more great adventures out there!
- Larissa, Owner and Designer