Elevator to Hell

Wonderfully immersive right from the moment you step off of the (real) elevator into the escape room establishment. Even though it's a single, small room, it makes use of the space in creative ways that break standard conventions of other escape rooms (in a good way). Unlike the other reviews, we didn't think that there was anything that required major logical leaps...though we thought one of the puzzles could have been a bit more streamlined (in a very simple way) to make the logical deductions required more reasonable. There's an automated hint system that will prod you along if you're taking too long on things. We would have preferred if there was a way to only request hints when we wanted them, since we ended with a lot more time left on the clock. It's perfectly-sized (though somewhat expensive) for 2 people, maybe 3 people (with a slightly more reasonable per-person cost). More than 3 people would probably be pushing it a bit in terms of the capacity and the amount of content in the room.

There was a puzzle clue given early on that seemed to be important to progress to the next immediate step. However, it wasn't used until much later and ended up distracting our group significantly

Elevator to Hell is a mixed bag. Some of the puzzles seemed to need more of a jump in logic, and we leaned on hints. The atmosphere is great, but tight for the amount of people allowed. It's definitely a harder room, so I wouldn't recommend it to newbies. Overall I had fun

This was a horrible disappointment. The concept seemed so promising, but any cool tech aspects they could’ve incorporated were left out. The ending was abrupt, and overall it was just pretty boring

Great puzzles and loved the teamwork involved

Overall we were sadly disappointed compared to the other games at this location, which we enjoyed much more. I agree with previous review observing that the logic of the puzzles were not clear, requiring leaps of logic that did not quite make sense. Some felt too easy while others were not so much challenging in a fun way but were confusing. Wishing there was more to discover and explore than the one space and felt like with more than two people there would not be enough different puzzles to solve simultaneously. We did not get guidance ahead of time whether hints were possible or how to obtain them if so. Also, tried emailing customer service before booking but never heard back.

Made great use of a small space packed with clues and puzzles. However, like other BrainXcape rooms (especially Haunted Hotel), many of the puzzles required giant leaps in logic. Even with 5 experienced escape roomers (the max capacity), we still weren’t able to escape. The puzzles also flowed nearly linearly, so 3-4 of us were often just standing in the room watching 1-2 of us work on a puzzle. Lastly, the small room was almost unbearably hot and we all walked out of it absolutely drenched in sweat. Ventilation absolutely needs to be improved in the room. BrainXcape rooms all seem to be strong with set design and atmosphere, but their puzzles all need to be reconfigured to be more logical.