j
jls77
35 escape rooms
This room was extremely frustrating for us because several things just did not work correctly and had to be repeatedly manipulated. We spent several minutes on one task repeatedly requesting help, but it just wasn't functioning properly. The host kept giving the same "hint" to assure the item was covered (it was), and we repeated the process over and over again until it finally resolved. We had to reposition several things over and over again to make them function. It was difficult to know if we had info correct given that the puzzles weren't functioning correctly. A couple of times we requested support when we weren't sure if we were completing activities correctly and received clues for prior puzzles that we had already completed. When we expressed concern with the puzzles after the game, the host said something to the effect of "oh, okay" and changed the subject to taking the photo. There was no ownership or acknowledgement of the issues. This was our 4th room at this location that had at least some minor malfunction (2 with major), and our 3rd day with not so great host experiences. We were so disappointed because this room would have been awesome if things had functioned correctly. Theming was great, and puzzle concepts were good. If your vision isn't the best, this would not be a good room to book. Overall, our first 2 rooms and host experiences at this location were great, but we've had some trouble since. The South Main and Florence locations have been far superior overall with rooms and host experiences.