The City of Ashes

Overall, this escape room was good, but not great. Thematically, all elements of the escape room added to the story and made this experience one of the more immersive ones I've tried, even down to the way you request and receive hints, which was delightful. Please note that this experience is quite scary! There are jump scares, dim light, and creepy room fixtures and set pieces. The dim light while immersive, however, added artificial difficulty because it made it hard to find clues. Moreover, the light wasn't the only thing that was dim since there was one puzzle in particular that was audio-based where the audio itself was hard to hear so it's easy to miss. In general, the puzzles aren't so much logically challenging as they are based on looking very carefully for clues and keys. So I'd say thematically the room is great, but gameplay is hit-or-miss with questionable design choices proving mildly frustrating. If you're into horror it's a must-try, but if you're not, then it's better to skip this one.

loved the puzzles and scary ambiance!! this game is decently challenging, but the puzzles and concept were very original. we are definitely coming back here next time we visit brooklyn

Fun with a splash of spooky and creepy, very dark, with - few jump scares!

Adored the Silent Hill vibe and had a few scary moments! The puzzles were fun and engaging

I thought this was a terrible room. The puzzles were arbitrary and so were their solutions. They tried to make it spooky by being dark, but this was way over the top. In addition, some of the sound pieces to the puzzles were broken and the game host was arguing with me they weren't. Honestly, this room just was a miss, the host was bad. She didn't have a pulse on the room and was nowhere to be found when you needed a clue or something wasn't working.

Expect jumpscares! I enjoyed the various aspects of this room, and how the horror elements were weaved into gameplay. The puzzles were largely fair and flowed well.

I said I loved this room because NYC is hurting for good escape rooms and THIS was one of the first times in the city I left not thinking it was a waste of money! I had been looking for a scary escape room without live actors and this was the perfect amount of scary but not so scary that you can’t focus on the puzzles. Also there were a lot of rooms and really fun surprises. Some of the puzzles seemed worn down but overall I had a great time!

We were a team of 2 solving this. This room was very basic, good theme, a little on the scary side. It was pretty dark, so be warned. Clues were pretty basic, this was a basic escape room. We got out with about 18 mins to spare.

This was fun and I liked the setup but some of the features were a bit worn as mentioned in other reviews. One jump-scare in particular is quite ingenious. Not very hard.