It is very hard to rate this room without feeling bias from my overall experience today. I am giving this room a 👍🏼, but the overall company gets a 👎🏼. The two of us did 3 escape rooms at 3 different 60Out locations today and had similar issues at all 3 of them, so it feels like a problem embedded within their approach to running escape rooms. I don’t plan on doing any more 60Out rooms after this.
I believe their core issue is that they don’t assign one GM to you for your room. When we arrived, we rang the doorbell to be buzzed in and no one responded. After a minute, another guest from the waiting room let us in because there wasn’t an employee to do it. We then proceeded to wait around for 45 minutes in the lobby and our room ended up starting a half hour late because there was another group still in it. This company threatens you in their emails to arrive 15 minutes early or else because the room will start whether you’re there on time or not and if you’re late the time will be taken out of your room… so it is pretty surprising that a group could still be in our room until 20 or 25 minutes into our time for the room. We were almost concerned about being late for our next appointment after this because we had to wait so long to even start. Later they told us they had gotten behind due to a group showing up a day early for their reservation and being very upset about it, so it had taken some time to resolve that issue. I’m guessing this is due to their GMs being so overworked they had no bandwidth to deal with an unexpected problem…
While we were waiting in the lobby, we got to see a lot of issues that were going on with how the place was being run. There was one GM most of that time who was doing all of these things:
- Running two escape rooms at the same time
- Resetting an escape room for 5 - 10 minutes while still running another room (i.e., not being in the control room to watch the group or give hints or monitor their progress)
- Buzzing guests into the locked front door
- Asking guests to sign waivers
- Giving guests their rules and story introduction for a room (while still running another room!)
After about a half hour, the second GM did return to help their poor overworked first GM.
After we finally did start our room, there was a point when we needed a clue and asked for one 3 times and were unsurprisingly met with silence. I decided to just exit the room and walk to the control room to let them know. Our GM who had started us on the room wasn’t even in there and the other GM was in the middle of giving a clue to a different room, so I waited for him to finish that before asking for help. Then when we got our clue he gave us a clue to a puzzle we had already solved 5 or 10 minutes prior because he didn’t know where we were. How can they give a subtle clue that doesn’t just give the puzzle away when they haven’t been watching your group and seen what you’ve already tried and how close or not you are, etc.
It is just a vastly inferior GM experience to every other escape room I have ever done. And I don’t blame the GMs at all! They were super friendly and kind, despite how much chaos was going on with them not being able to keep up with all of their groups and work being done. The GMs at all 3 60Out rooms that we went to today told us they were extremely busy and were visibly running behind schedule and having trouble keeping up with it all, so I think this is just a very poorly managed company. It feels like the McDonald’s of escape rooms, where they are just trying to churn through people and make money, but don’t care about giving each individual group a quality experience while they are there. That being said, their production quality of their rooms seems to be very good on the whole, so it is tough. I feel like their experiences could be punched up so much by just assigning one GM per group. But perhaps today was a bad day? I am just one data point.
As far as this room is concerned, I enjoyed the theme a lot and the puzzles were very fun to do. The props/puzzles were quite unique and I was very excited about that. There were some non-obvious solutions too. They had an automated hint delivery system which I think was overly helpful and sometimes gave us hints after we’d already solved the puzzle they pertained to. But it was a cool way of delivering hints. 🤷🏻♀️ If none of the other issues had happened today, I would tell someone who enjoys science or Nikola Tesla inventions that this room is worth doing. But other than that novelty, it was just average.
I really appreciated how non-obvious and challenging some of the puzzles were in this room.
Absolutely loved all the devices/inventions that were incorporated into puzzles for this room!
Our GM was very friendly and enthusiastic (albeit overworked)!
Particularly interesting or different
Yes
A more interesting theme than most escape rooms.
I enjoyed the science theme of this room! Anything is better than yet another serial killer murder house room.
Not a ton of puzzles, but they also weren’t very obvious ones, which was nice.
Sadly, one of the puzzles just has the answer painted above it because it is permanently broken? Which was weird because it seemed to function just fine for us, so I wish they hadn’t just given us the answer. Another puzzle was pretty finicky and seemed hard to tell if you were actually getting it to work.
Physically active
Not at all
Accessibility
Very accessible
We had to park a couple blocks away and walk back, since the parking out front is limited to 1-hour meter parking.