j
jyates
15 escape rooms
Overall, did not enjoy this room. Poor flow, very discombobulated, props were very worn, very dark so flashlights needed, but flashlights stopped working (dead batteries), including dead UV, when most of the room needed the UV. Broken props, broken room fixtures. Room felt very dirty overall.
Gameplay
Not a good flow
Atmosphere
Very dark, moderately dirty, most props worn/beat up
Customer service
Nice, but not engaged
Particularly interesting or different
No
Flow was bad, very discombobulated
amazingescaperoom (Owner)
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience in the "Robbery" room did not meet your expectations. We take your comments seriously, especially regarding the flow of the room, the condition of the props, and the issues with the flashlights and UV lights. We understand how important these elements are to the overall experience, and we're actively addressing these concerns to ensure that future guests don’t encounter similar issues. We also want to apologize for the cleanliness and maintenance problems you experienced. We are committed to providing a high-quality and immersive environment, and we'll be giving the "Robbery" room an overhaul very soon based on your valuable feedback. If you have any further suggestions or details to share, please feel free to reach out to us at [email protected]. Your input is extremely helpful in guiding our improvements. Thank you again for bringing this to our attention.
May 12, 2025
