Investigation Lost

This was awesome!!! You’re in such a cool part of the ship and the game was great. I think they ended up working out the kinks since opening because these reviews do not do the experience justice. They pulled it together because the staff was helpful, and the game didn’t have one glitch!!

Horrible! We schedule this for a weekend - 2 weeks in advance. 1 week before we sent an email for rescheduling. On the Friday before, we sent another email, and still no answer. There is not phone to call to talk to someone, the chatbot is not working, and they don't answer emails. We were coming from San Diego to this room, glad we ended up not going, because we might have gone there and not even being scheduled. Very frustrating and disappointed; if you are in the mood to loose some money, book it. Otherwise, there are way better rooms than this one, and way better customer service.

A tech heavy room with faulty tech. An elaborate instruction manual that needed to be followed with unclear instructions. Bad sign posting led to many moments of frustration. GMs seem to be instructed to not be helpful. Nice staff tho. But ultimately it was not a fun experience.

We were so excited for this game and drove 1.5 hours to play. The game itself is in part of the old engine room of the Queen Mary, so it had some authentic atmosphere. Unfortunately, some of the puzzles were so tedious they were complicated, and when we asked for a hint, we were read the same paper that we already had. Therefore, it wasn’t helpful. We got stuck in one of the rooms because the puzzle we were trying to finish was almost impossible and was a stretch to figure out even with clues. When our time was up and the game master came in, she couldn’t even get the puzzle to work. They only have a 30% success rate of escaping therefore that should tell them that they either need to extend the time or they need to make some more appropriate clues to help you figure out what to do. This room has such potential, but there are some major issues and puzzles that are just not intuitive that they need to fix in order for the game to be fun. So unless they fix some of the games, I don’t think I would fully recommend this escape room. I only gave it a thumbs up because it has such great potential.