Calling all agents! If you’re looking for a high tech, medium skill-level room, this is the one for you.
We had an enjoyable time in this room, and Special Ops was specific to the Irvine location as the Orange location does not have Special Ops.
The set design was great in the marketplace! My favorite part was definitely how much detail went into it. From the tiles to the ceiling, you felt like you were immersed in another country. This escape room had a strong start from the moment you walked through the doors to the market, however; I wish that the other part of this room was cohesive with the set design which felt underwhelming when completing the second set of tasks for this game. But overall, still had a great time completing.
I played with 2 other players and we were able to escape, but I would recommend a team of 2-4 (depending on your skill level) because this room relied on a lot of high tech puzzles. Personally, I enjoy the basic lock and key and mechanical puzzles, but the rest of my group liked how high tech it was because it really made them feel like an agent. 2-4 players is a good number also because of the physical space so that each person is able to collaborate and complete the tasks in an efficient manner, otherwise you may be on top of each other.

The gameplay in the beginning flowed really well and was multi-linear, however, the second half relied more heavily on high tech puzzles. Personally, I am not a big fan of high-tech puzzles, but it went well with the theme in storyline of this escape room.
The marketplace was definitely very immersive. You can tell that a lot of love and detail went into Special Ops because everything was really cared for, very specific, and very detailed. However, the latter half could have been better with its immersion.
We did not utilize the hint system/Game Master much, but when we did, our GM was attentive to ours needs and nudged us in the right direction when we needed it.