As an escape room enthusiast with 400+ rooms under my belt, The Tower Escapes - The secret of the Tower Keeper was underwhelming and disappointing. If you’re an enthusiast I think you’ll be disappointed and if you’re a beginner, I don’t think you’ll want to do another escape room after this. To start; The Good - Customer service was really great. We were visiting Raleigh from out of town and with a short schedule. They agreed to open early to allow us to play which was wonderfully accommodating. When we arrived, the game master was friendly enough, though didn’t introduce himself and didn’t know us other than by our time slot, which personalization is just a personal preference of mine. The tower is in fact an old water tower from the 1800s so the space itself looks and feels cool. Those were all pluses. The room itself was dated and didn’t quite match the theme. It was definitely aged and needed care, and not in a way that was suitable for the theme. For my group, we needed a hint with every puzzle and the hint was “Do X, Y and Z.” We did X, Y, and Z. That’s the most frustrating thing when the hints are to do what you have done. It’s an immediate turn off for me. Turns out you have to push things harder or knock slower. When two people have attempted the puzzle multiple times and it’s still failing, it’s frustrating to be told just to do it again until it works. That’s just not enjoyable. At the debrief we were told some days the puzzles work perfectly, others they’re temperamental. To me you need to change the puzzle if historically it’s not going to work a lot of the days. I think the room could benefit from Some minor improvements that could improve the experience across the board. The game master said they wanted to ensure we had fun and a good time, and they missed the mark on that. Bottom line - Looks great and customer service is good but actual escape room is dated, with glitchy tech and in need of puzzle upgrades and repairs


Puzzles were dated and majority didn’t work. Game flow was not logical and wasn’t all on theme
Set design being in an old water tower was great. It looked the part.
Email correspondence was excellent. GM didn’t introduce themselves and greeted us by our time slot not names. When my name is on the booking, it’s my personal preference to be welcomed by name. Just makes the experience feel more connected. “You must be Jaime” versus “You must be out 10am” just feels better to me. GM was friendly until I discussed my disappointment with the game, then got a little disgruntled and defensive. Don’t know if they were the owner or not.