DTDTDT

20 escape rooms

THEY INCENTIVIZE GOOD REVIEWS ONSITE with discounts so read positives with that in mind. This was the second room we've done at this location that gave us significant technical issues. This one was so bad that we had to radio in about a puzzle that wasn't working, then they just gave us a lock combo because something else wasn't working, then we were pulled out of the room completely due to greater technical problems and after 5 minutes of the game master scrambling, we were told we couldn't continue. I get that technical issues happen, but it seemed to be a pattern for this location. What's worse is how they handled it afterwards. We were offered either a partial refund or to be given a new room which we accepted and we went to wait in the lobby. However, after waiting a total of 15 minutes after being removed from our first room, we were told that it turns out that mechanical part in our original game room wasn't broken after all, it just needed several minutes of attempts to get the contacts just right (by the game master) and we can now continue the game. At this point our experience was ruined, having multiple issues, a combo just given to us, and been pulled away for a while now, we naturally didn't care to continue the room, we decided we just wanted to leave. So we asked if we can just do the partial refund and she informed us that it would just be $5 refunded per person. That's all they were willing to do for such a frustrating unfun experience. Their defense for this was that we were nearly finished and that game was technically not broken, it just required really precise contact placement that even the game master couldn't figure it out for several minutes. Apparently that is an acceptable game play experience to them. We ended up going back with the original offer of doing a different room. That room (GoT room) only had 1 technical issue that we were able to resolve ourselves with with some time. I'd say avoid this place if you're interested in a quality experience.