Arizona Shootout - Most Wanted

I’m really sorry that happened — getting clues meant for another group can totally break immersion, especially when you were on track with just the two of you. That kind of mix-up shouldn’t happen, and I’ll be addressing this with our staff to make sure our GMs are fully focused on the correct room at all times. I appreciate you sharing this so we can fix it. Please reach out to me at (337) 552-4641 or [email protected] — I’d really like to make this right and ensure your next experience runs smoothly from start to finish.

That’s great feedback — thank you! I’m glad you enjoyed the experience and that the puzzles mostly clicked for your group. Good note on that colored lock — we’ll take a look at getting that updated. And I agree, keeping blacklight use minimal makes for a smoother, more grounded game. Sounds like you all had a solid run!

I’m really sorry this room missed the mark for you. It sounds like the puzzle flow and design created more frustration than fun, which is definitely not what we want for our guests. I appreciate your honesty — feedback like this helps us pinpoint exactly where the experience needs improvement. Please reach out to me directly at (337) 552-4641 or [email protected] — I’d like the chance to learn more and make this right for you.

I’m really sorry to hear this experience — and others you’ve had with us — have felt underwhelming. Your feedback about puzzle design, theming, and overall cohesion is detailed and fair, and it helps us see exactly where we need to improve. We never want our rooms to feel generic or disconnected from their stories, and I’ll be sharing your comments directly with our design and maintenance teams. I’d really appreciate the chance to learn more about your visit and what specifically stood out to you so we can address it properly. Please reach out to me at (337) 552-4641 or [email protected] — I’d value the opportunity to make this right and rebuild your trust in us.