HeadcaseBreaking Point Escape RoomsEscape roomIRL‼️ WORST CUSTOMER SERVICE EVER ‼️ We called ahead before booking to confirm if it’s okay to arrive 5–10 mins late. She said our timer will start early then, which was understandable. When we got there, we kindly asked if we could have extra time since the next slot was not booked, and she’s like oh then you can book it for the extra time. Before the room started, she asked if we wanted to request hints or if she should give them according to the time. We said the latter. During the game, we got NONE except when we asked for them, so we thought we could still have plenty of time. Obviously we failed to escape without full time and timely nudges. When she entered the room, we asked for the ending and if she could show us the rest of the room she’s like NO. We asked if we could take a quick picture she’s like NO, I need to reset the room. We asked to take a one-second selfie again NO, I need you guys to leave. Then she walked us to the lobby, went straight to the front door and kicked us out. We checked and there were NO rooms booked after us. We were treated ridiculously rude from start to finish, and it felt like she just meant to make us fail to escape.
