Escape room

Chronos Escape Room

Private Eye

This is the 3rd room we have done at this location. All 3 have virtually identical sets. You start in one cold abandoned class room with no personality and then move to another cold abandoned feeling room. Another thing all 3 have in common is that there is a complete failure to provide enough to interact with or piece together to determine what you’re supposed to be doing. Nearly nothing is related to anything else. GMs are also not helpful. We asked for a clue and were told to do literally what we had been doing to no success. When we advised the solution wasn’t working the response was “well guess you haven’t solved it yet”. Area surrounding this place is also sketchy. Did not feel comfortable/safe there.

Hi Susiefyfe,

Thank you for taking the time to share your experience. We are truly sorry to hear that your visit did not meet your expectations. We always strive to provide a fun, engaging, and safe experience for all of our guests.

We’d like to kindly clarify that all 9 of our escape rooms are designed with distinct themes and storylines, so none of them should feel identical. From what you described, it sounds like you may have played Abandoned 2.0, which is actually one of our most popular and highly rated rooms. That said, we always welcome constructive feedback to help us continue improving.

Regarding the interaction with our Game Masters, we take customer service very seriously. Could you share a bit more detail about the situation? Specifically, was the issue related to a puzzle itself or to the way the Game Master handled the hint? This will help us address the concern properly with our team.

Lastly, we understand your concern about the surrounding area. While Pomona as a city has its challenges, we take security and customer safety seriously within our facility and its immediate surroundings. We continuously work on maintaining a welcoming and secure environment for all our guests.

We appreciate your feedback and would love the opportunity to learn more about your experience so we can make things right. Please don’t hesitate to reach out to us directly if you’re open to discussing it further.

Best regards,
Chronos Escape Room

Reviews

susiefyfe

susiefyfe

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Chronos Escape Room

Private Eye