Hello,
First of all, thank you for taking the time to share your experience. We truly appreciate player feedback as it helps us continuously improve our adventures and provide the best possible experience.
We’re sorry to hear that your visit didn’t meet your expectations. We’d like to clarify a few points you mentioned:
Language and accessibility of clues: Our adventure is designed to be played in both French and English. We recently implemented a new version to ensure all audio components are available in English. You’re absolutely right—there was a piece of text on the scale that hadn’t been translated, and we’ve already taken action to fix this. It will be updated this week. Thank you for bringing it to our attention!
Game Master (GM) engagement: Our GMs are trained to proactively follow players’ progress and respond quickly to hint requests. We will review what happened during your session, as we typically receive very positive feedback in this area.
Puzzle validation: Our puzzles are designed to be engaging and immersive, and we’ve noted your feedback in our improvement log. We update the game twice a year to ensure it stays fresh and relevant. Regarding puzzle validation, the first part of the game includes sound effects to indicate when puzzles are solved, while in the second part, unlocked elements are always nearby. Since this is a non-linear adventure, it’s true that experienced players working on multiple puzzles simultaneously might sometimes find the flow less obvious.
Shoes and restroom policy: We do ask players to remove their shoes to protect our immersive sets from salt and moisture, especially during the winter. We understand this might be unexpected, but we always provide alternatives like slippers. Regarding restroom access, our entrance is separate from the main game area, and we normally allow guests to enter when needed, even before payment. We will review why this wasn’t the case during your visit to ensure it doesn’t happen again.
We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. If you have any further suggestions or questions, please don’t hesitate to reach out.
Thanks again, and we hope to see you soon!
Rémi
Co-owner SOS Aventures